Tex.
Occ. Code Section 201.504
Informal Proceedings; Refunds
(a)
The board by rule shall adopt procedures governing:(1)
informal disposition of a contested case under Section 2001.056 (Informal Disposition of Contested Case), Government Code; and(2)
an informal proceeding held in compliance with Section 2001.054 (Licenses), Government Code.(b)
Rules adopted under Subsection (a) must:(1)
provide the complainant and the license holder an opportunity to be heard; and(2)
require the presence of a representative of the attorney general or the board’s legal counsel to advise the board or the board’s employees.(c)
Subject to Subsection (d), the board may order a license holder to pay a refund to a consumer as provided in an agreement resulting from an informal settlement conference instead of or in addition to imposing an administrative penalty under this chapter.(d)
The amount of a refund ordered as provided in an agreement resulting from an informal settlement conference may not exceed the amount the consumer paid to the license holder for a service regulated by this chapter. The board may not require payment of other damages or estimate harm in a refund order.
Source:
Section 201.504 — Informal Proceedings; Refunds, https://statutes.capitol.texas.gov/Docs/OC/htm/OC.201.htm#201.504 (accessed Jun. 5, 2024).
