Tex.
Utils. Code Section 64.157
Disputes
(a)
The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility.(b)
In exercising its authority under Subsection (a), the commission may:(1)
order a billing utility or service provider to produce information or records;(2)
require that all contracts, bills, and other communications from a billing utility or service provider display a working toll-free telephone number that customers may call with complaints and inquiries;(3)
require a billing utility or service provider to refund or credit overcharges or unauthorized charges with interest if the billing utility or service provider has failed to comply with commission rules or a contract with the customer;(4)
order appropriate relief to ensure that a customer’s choice of a telecommunications service provider is honored;(5)
require the continuation of service to a residential or small commercial customer while a dispute is pending regarding charges the customer has alleged were unauthorized; and(6)
investigate an alleged violation.(c)
The commission shall adopt procedures for the resolution of disputes in a timely manner, which in no event shall exceed 60 days.
Source:
Section 64.157 — Disputes, https://statutes.capitol.texas.gov/Docs/UT/htm/UT.64.htm#64.157 (accessed Jun. 5, 2024).
