Tex. Utils. Code Section 17.101
Policy

17.001
Customer Protection Policy 17.002
Definitions 17.003
Customer Awareness 17.004
Customer Protection Standards 17.005
Protections for Customers of Municipally Owned Utilities 17.006
Protections for Customers of Electric Cooperatives 17.007
Identification Process for Customer Service Benefits 17.008
Protection of Residential Electric Service Applicants and Customers 17.009
Protection of Residential Telephone Service Applicants and Customers 17.010
Disaster Billing Awareness 17.051
Adoption of Rules 17.052
Scope of Rules 17.053
Reports 17.101
Policy 17.102
Rules Relating to Choice 17.151
Requirements for Submitting Charges 17.152
Responsibilities of Billing Utility 17.153
Records of Disputed Charges 17.154
Notice 17.155
Providing Copy of Records 17.156
Violations 17.157
Disputes 17.158
Consistency with Federal Law 17.201
Definition 17.202
Notice of Disconnection to Municipalities for Nonsubmetered Master Metered Multifamily Properties 17.203
Additional Safeguards