Tex. Health & Safety Code Section 142.0092
Consumer Complaint Data

(a)

The department shall maintain records or documents relating to complaints directed to the department by consumers of home health, hospice, habilitation, or personal assistance services. The department shall organize the records or documents according to standard, statewide categories as determined by the department. In determining appropriate categories, the department shall make distinctions based on factors useful to the public in assessing the quality of services provided by a home and community support services agency, including whether the complaint:

(1)

was determined to be valid or invalid;

(2)

involved significant physical harm or death to a patient;

(3)

involved financial exploitation of a patient; or

(4)

resulted in any sanction imposed against the agency.

(b)

The department shall make the information maintained under this section available to the public in a useful format that does not identify individuals implicated in the complaints.
Added by Acts 1999, 76th Leg., ch. 276, Sec. 8, eff. Sept. 1, 1999.
Amended by:
Acts 2015, 84th Leg., R.S., Ch. 826 (H.B. 4001), Sec. 9, eff. September 1, 2015.

Source: Section 142.0092 — Consumer Complaint Data, (accessed Feb. 26, 2025).

142.001
Definitions 142.002
License Required 142.003
Exemptions from Licensing Requirement 142.004
License Application 142.005
Compliance Record in Other States 142.006
License Issuance 142.007
Notice of Drug Testing Policy 142.008
Branch Office 142.009
Surveys 142.010
Fees 142.011
Denial, Suspension, or Revocation of License 142.0011
Scope, Purpose, and Implementation 142.012
Powers and Duties 142.0012
Controlling Person 142.013
Injunction 142.014
Civil Penalty 142.017
Administrative Penalty 142.018
Reports of Abuse, Exploitation, or Neglect 142.019
Certain Physician Referrals Prohibited 142.020
Disposal of Special or Medical Waste 142.021
Administration of Medication 142.022
Exemptions for Nursing Students and Medication Aide Trainees 142.023
Rules for Administration of Medication 142.024
Home Health Medication Aide Training Programs 142.025
Issuance and Renewal of Home Health Medication Aide Permit 142.0025
Temporary License 142.026
Fees for Issuance and Renewal of Home Health Medication Aide Permit 142.027
Violation of Home Health Medication Aide Permits 142.028
Emergency Suspension of Home Health Medication Aide Permits 142.029
Administration of Medication 142.030
Dispensing Dangerous Drugs or Controlled Substances 142.041
Definition 142.042
Policy 142.043
Employee Training 142.044
Authorized Disposal 142.0061
Possession of Sterile Water or Saline 142.0062
Possession of Certain Vaccines or Tuberculin 142.0063
Possession of Certain Dangerous Drugs 142.0065
Display of License 142.0085
Alternate Delivery Site License 142.0091
Training 142.0092
Consumer Complaint Data 142.0093
Retaliation Prohibited 142.0094
Use of Regulatory Survey Reports and Other Documents 142.0095
Investigations of Home and Community Support Services Agencies Providing Hospice Services 142.0104
Change in Application Information 142.0105
License Renewal 142.0145
Violation of Law Relating to Advance Directives 142.0171
Notice 142.0172
Hearing 142.0173
Notice and Payment of Administrative Penalty 142.0174
Use of Administrative Penalty 142.0175
Expenses and Costs for Collection of Civil or Administrative Penalty 142.0201
Registration for Evacuation
Green check means up to date. Up to date

Accessed:
Feb. 26, 2025

§ 142.0092’s source at