Tex. Gov't Code Section 523.0254
Complaints


(a)

The commission shall prepare information of public interest describing the commission’s procedures by which complaints are filed with and resolved by the commission. The commission shall make the information available to the public and appropriate state agencies.

(b)

The executive commissioner by rule shall establish methods by which the public, consumers, and service recipients can be notified of the mailing addresses and telephone numbers of appropriate agency personnel for the purpose of directing complaints to the commission. The commission may provide for that notice:

(1)

on each registration form, application, or written contract for services of a person the commission regulates;

(2)

on a sign prominently displayed in the place of business of each person the commission regulates; or

(3)

in a bill for service provided by a person the commission regulates.

(c)

The commission shall:

(1)

keep an information file about each complaint filed with the commission relating to:

(A)

a license holder or entity the commission regulates; or

(B)

a service the commission delivers; and

(2)

maintain an information file about each complaint the commission receives relating to any other matter or agency under the commission’s jurisdiction.

(d)

If a written complaint is filed with the commission relating to a license holder or entity the commission regulates or a service the commission delivers, the commission, at least quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless notice would jeopardize an undercover investigation.
Added by Acts 2023, 88th Leg., R.S., Ch. 769 (H.B. 4611), Sec. 1.01, eff. April 1, 2025.

Source: Section 523.0254 — Complaints, https://statutes.­capitol.­texas.­gov/Docs/GV/htm/GV.­523.­htm#523.­0254 (accessed Jun. 5, 2024).

523.0001
Health and Human Services Commission
523.0002
Goals
523.0003
Sunset Provision
523.0004
Applicability of Other Law
523.0051
Executive Commissioner
523.0052
Eligibility for Appointment as Executive Commissioner or to Serve in Certain Employment Positions
523.0053
Term
523.0054
Medical Director
523.0055
Career Ladder Program
523.0056
Merit System
523.0057
Qualifications and Standards of Conduct Information
523.0058
Equal Employment Opportunity Policy
523.0059
Use of Agency Staff
523.0060
Criminal History Background Checks
523.0101
Health and Human Services Commission Executive Council
523.0102
Powers and Duties
523.0103
Composition
523.0104
Eligibility to Serve on Executive Council
523.0105
Presiding Officer
523.0106
Meetings
523.0107
Compensation
523.0108
Public Comment
523.0109
Construction of Subchapter
523.0110
Inapplicability of Certain Other Law
523.0151
Commission Divisions
523.0152
Division Director Appointment and Qualifications
523.0153
Division Director Duties
523.0154
Data Analysis Unit
523.0155
Office of Policy and Performance
523.0156
Purchasing Unit
523.0201
Establishment of Advisory Committees
523.0202
Applicability of Other Law
523.0203
Rules for Advisory Committees
523.0204
Public Access to Advisory Committee Meetings
523.0205
Advisory Committee Reporting
523.0251
Public Interest Information and Input Generally
523.0252
Public Hearings
523.0253
Notice of Public Hearing
523.0254
Complaints
523.0255
Office of Ombudsman
523.0301
Definition
523.0302
Office
523.0303
Goals
523.0304
Strategic Plan
523.0305
Powers and Duties
523.0306
Texas Home Visiting Program Trust Fund

Accessed:
Jun. 5, 2024

§ 523.0254’s source at texas​.gov