Tex. Gov't Code Section 493.016
Information of Public Interest; Complaints


(a)

The department shall prepare information of public interest describing the functions of the department and the procedures by which complaints are filed with and resolved by the department. The department shall make the information available to the general public and appropriate state agencies.

(b)

The department shall establish methods by which interested persons are notified of the name, mailing address, and telephone number of the department for the purpose of directing complaints to the department.

(c)

The department shall keep an information file on each written complaint filed with the department by a member of the general public that relates to the operations of the department. The file must include:

(1)

the name of the person who filed the complaint;

(2)

the date the complaint is received by the department;

(3)

the subject matter of the complaint;

(4)

the name of each person contacted in relation to the complaint;

(5)

a summary of the results of the review or investigation of the complaint; and

(6)

an explanation of the reason the file was closed, if the agency closed the file without taking action other than to investigate the complaint.

(d)

The department shall provide a written copy of the department’s policies and procedures relating to complaint investigation and resolution to:

(1)

all department employees; and

(2)

each person filing a complaint.

(e)

The department, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation.
Added by Acts 1995, 74th Leg., ch. 321, Sec. 1.010, eff. Sept. 1, 1995. Amended by Acts 1999, 76th Leg., ch. 1188, Sec. 1.11, eff. Sept. 1, 1999.

Source: Section 493.016 — Information of Public Interest; Complaints, https://statutes.­capitol.­texas.­gov/Docs/GV/htm/GV.­493.­htm#493.­016 (accessed Mar. 23, 2024).

493.001
Department Mission
493.002
Divisions
493.003
Community Justice Assistance Division
493.004
Institutional Division
493.005
Pardons and Paroles Division
493.006
Executive Director
493.007
Personnel
493.008
Audit by State Auditor
493.009
Substance Abuse Felony Punishment Facilities
493.010
Contracts for Miscellaneous Housing
493.011
Consultant Contracts for Prison Construction
493.012
Historically Underutilized Businesses
493.013
Federal Funds Committee
493.014
Applicability of Certain Grievance Procedures
493.015
Identification of Deportable Aliens
493.016
Information of Public Interest
493.017
Reports on Sex Offender Treatment
493.018
Care of Terminally Ill Inmates
493.019
Enforcement Officers
493.020
Seal of Department
493.0021
Organizational Flexibility
493.021
Electronic Creation and Transmission of Documents
493.022
Polygraph Examination
493.023
Charitable Fund-raising
493.024
Application of Law Relating to Free Exercise of Religion
493.025
Notification of Court of Release
493.026
Certain Interagency Communications Prohibited
493.027
Management-employee Meetings
493.028
Inspector General Report on Criminal Offenses
493.029
Local and Regional Release and Discharge Procedure
493.030
Notice to Social Security Administration
493.031
Case Management Committees
493.032
Correctional Officer Training Related to Pregnant Inmates
493.033
Availability of Peer Support Services
493.034
Educational and Vocational Training Pilot Program
493.035
Unclaimed Property Claims Filed on Behalf of Crime Victims
493.0051
State Jail Division
493.0052
Internal Audit Division
493.0053
Programs and Services Division
493.0071
Employee Exit Interviews
493.0081
Legislative Appropriations Request
493.0082
Disposition of Certain Financial Assets
493.0083
Program Evaluation Capability
493.0145
Identification of Inmates Subject to Arrest Warrant
493.0151
Dynamic Risk Assessment of Sex Offenders
493.0155
Proper Identification of Inmates Using Alias
493.0191
Administrative Subpoenas
493.0251
Victim Notification of Subsequent Felony

Accessed:
Mar. 23, 2024

§ 493.016’s source at texas​.gov