Tex. Gov't Code Section 2114.004
Inspections

The Legislative Budget Board and the Governor’s Office of Budget and Planning may inspect a state agency and analyze its customer service performance by sending a customer service evaluator to confidentially pretend to be a customer of that agency.
Added by Acts 1999, 76th Leg., ch. 1554, Sec. 1, eff. Sept. 1, 2001. Renumbered from Sec. 2113.004 by Acts 2001, 77th Leg., ch. 1420, Sec. 21.001(70), eff. Sept. 1, 2001.

Source: Section 2114.004 — Inspections, https://statutes.­capitol.­texas.­gov/Docs/GV/htm/GV.­2114.­htm#2114.­004 (accessed May 26, 2025).

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§ 2114.004. Inspections's source at texas​.gov