Tex. Gov't Code Section 2054.036
Complaints


(a)

The department shall keep a file about each written complaint filed with the department that the department has authority to resolve. The department shall provide to the person filing the complaint and the persons or entities complained about the department’s policies and procedures pertaining to complaint investigation and resolution. The department, at least quarterly and until final disposition of the complaint, shall notify the person filing the complaint and the persons or entities complained about of the status of the complaint unless the notice would jeopardize an undercover investigation.

(b)

The department shall keep information about each complaint filed with the department. The information shall include:

(1)

the date the complaint is received;

(2)

the name of the complainant;

(3)

the subject matter of the complaint;

(4)

a record of all persons contacted in relation to the complaint;

(5)

a summary of the results of the review or investigation of the complaint; and

(6)

for complaints for which the department took no action, an explanation of the reason the complaint was closed without action.
Added by Acts 1997, 75th Leg., ch. 606, Sec. 9, eff. Sept. 1, 1997.

Source: Section 2054.036 — Complaints, https://statutes.­capitol.­texas.­gov/Docs/GV/htm/GV.­2054.­htm#2054.­036 (accessed Mar. 23, 2024).

2054.001
Legislative Findings and Policy
2054.002
Short Title
2054.003
Definitions
2054.004
Department
2054.005
Sunset Provision
2054.006
Laws Not Affected
2054.007
Exception: State Lottery Operations
2054.008
Contract Notification
2054.010
References to Preceding Agency
2054.011
Statewide Network Applications Account
2054.021
Composition of Board
2054.022
Conflict of Interest
2054.023
Compensation
2054.024
Vacancy
2054.025
Removal of Board Member
2054.026
Limitation on Liability
2054.027
Meetings
2054.028
Presiding Officer
2054.029
Staff
2054.030
Merit Pay
2054.031
Career Ladder
2054.032
Equal Employment Opportunity
2054.033
Advisory Committees
2054.034
Department Finances
2054.035
Participation and Accessibility
2054.036
Complaints
2054.037
Negotiated Rulemaking
2054.038
Internal Auditor
2054.039
Open Meetings Exception for Internal Auditor
2054.040
Audit Subcommittee
2054.041
Additional Board Oversight
2054.051
General Duties of Department
2054.052
General Powers of Department
2054.053
Legislative Budget Instructions
2054.054
Client Omnibus Registry and Exchange Data Bases
2054.055
Performance Report
2054.056
Computer Services
2054.058
Consideration of Vendor Incentives
2054.059
Cybersecurity
2054.060
Digital Signature
2054.061
Use of Consultants and Outside Staff
2054.062
Information Resources Technologies Consolidation
2054.063
Electronic Reporting to State Agencies
2054.064
Board Approval of Contracts
2054.065
Review of Certain Contract Solicitations
2054.066
Department Review
2054.067
Posting of Certain Documents Relating to Contract Solicitations
2054.068
Information Technology Infrastructure Report
2054.069
Prioritized Cybersecurity and Legacy System Projects Report
2054.070
Central Repository for Publicly Accessible Electronic Data
2054.071
Identity of Manager
2054.074
Responsibility to Prepare Operating Plans
2054.0075
Exception: Public Junior College
2054.075
Cooperation with Information Resources Manager
2054.076
Training and Continuing Education
2054.077
Vulnerability Reports
2054.091
Preparation of State Strategic Plan
2054.092
Content of State Strategic Plan
2054.093
Amendment of State Strategic Plan
2054.094
Submission of State Strategic Plan
2054.095
Agency Information Resources Strategic Planning Instructions
2054.097
Analysis of Information Resources Deployment Review
2054.100
Biennial Operating Plan of State Agency
2054.101
Instructions for Preparing Operating Plans
2054.102
Evaluation and Approval of Operating Plans
2054.103
Submission of Operating Plans
2054.104
Denial of Access to Appropriations on Failure to Submit Operating Plan
2054.111
Use of State Electronic Internet Portal Project
2054.112
Security Review for New Internet Sites
2054.113
Duplication with State Electronic Internet Portal
2054.115
Sale or Lease of Software
2054.116
Spanish Language Content on Agency Websites
2054.117
Electronic Data Processing Center
2054.118
Major Information Resources Project
2054.120
Electronic Mail Address
2054.121
Coordination with Institutions of Higher Education
2054.122
Coordinated Technology Training
2054.124
Power Management Software
2054.125
Linking and Indexing Internet Sites
2054.126
Posting of Information on Internet
2054.127
Internet Website Development: Grants and Assistance
2054.128
Environmental and Natural Resources Agencies Internet Portal
2054.129
Advertising Online Options
2054.130
Removal of Data from Data Processing Equipment
2054.131
Electronic Benefits Enrollment and Administration System
2054.132
Posting of Forms Required
2054.133
Information Security Plan
2054.134
Device and Internet Browser Compatibility
2054.135
Data Use Agreement
2054.136
Designated Information Security Officer
2054.137
Designated Data Management Officer
2054.138
Security Controls for State Agency Data
2054.151
Purpose and Findings
2054.152
Definition
2054.153
Department Guidelines
2054.154
Department Assistance
2054.156
State Agency Duties
2054.157
Oversight by Department
2054.158
Quality Assurance Team
2054.159
Major Information Resources Project Monitoring
2054.160
Review of Contract for Major Information Resources Project
2054.161
Data Classification, Security, and Retention Requirements
2054.203
Telecommunications Planning and Policy
2054.205
Development of System
2054.251
Definitions
2054.252
State Electronic Internet Portal Project
2054.259
General Powers and Duties of Department
2054.260
Reporting Requirements
2054.261
Assistance and Coordination with Other Governmental Entities
2054.262
Rules
2054.263
Seal
2054.266
Donations and Grants
2054.268
Contracts
2054.269
Intellectual Property Rights
2054.271
Authentication of Individual Identities and Signatures
2054.272
Business Permits and Licenses Internet Portal
2054.273
Collection and Forwarding of Fees
2054.274
Recovery of Fees
2054.0285
Executive Director: Chief Information Officer
2054.0286
Chief Data Officer
2054.301
Applicability
2054.302
Guidelines
2054.303
Business Case and Statewide Impact Analysis
2054.304
Project Plans
2054.305
Procurement Plan and Method for Monitoring Contracts
2054.306
Post-implementation Review
2054.307
Approval of Documents and Contract Changes
2054.0331
Customer Advisory Committee
2054.0332
Data Management Advisory Committee
2054.0345
Determination of Administrative Fees
2054.0346
Reporting of Administrative Fees
2054.351
Definitions
2054.352
Applicability
2054.353
Electronic System for Occupational Licensing Transactions
2054.354
Steering Committee
2054.355
Change of Address and Other Information
2054.356
Sharing of Information
2054.375
Definitions
2054.376
Applicability
2054.377
Institutions of Higher Education
2054.378
Scope of Operation of Centers
2054.379
Rules
2054.380
Fees
2054.381
Contracting
2054.382
Statewide Technology Centers for Data or Disaster Recovery Services
2054.383
Establishment of Additional Statewide Technology Centers
2054.384
Cost and Requirements Analysis
2054.385
Notice of Selection
2054.386
Interagency Contract
2054.387
Interagency Contract
2054.388
Transfer of Ownership
2054.389
Transition Schedules
2054.390
Migration of Services
2054.391
Use of Statewide Technology Centers Required
2054.392
Statewide Technology Account
2054.451
Definitions
2054.452
Training and Technical Assistance
2054.453
Rules
2054.454
State Agency Compliance
2054.455
Public Information
2054.456
Access to Electronic and Information Resources by State Employees with Disabilities
2054.457
Access to Electronic and Information Resources by Other Individuals with Disabilities
2054.458
Internet Websites
2054.459
Emerging Technologies
2054.460
Exception for Significant Difficulty or Expense
2054.461
Exemptions
2054.462
Exception for Embedded Information Resources
2054.463
Exception for Medical Equipment
2054.464
Survey
2054.465
No Cause of Action Created
2054.510
Chief Information Security Officer
2054.511
Cybersecurity Coordinator
2054.512
Cybersecurity Council
2054.514
Recommendations
2054.515
Agency Information Security Assessment and Report
2054.516
Data Security Plan for Online and Mobile Applications
2054.518
Cybersecurity Risks and Incidents
2054.519
State Certified Cybersecurity Training Programs
2054.521
Major Outsourced Contract Defined
2054.522
Board Approval and Oversight of Major Outsourced Contracts
2054.523
Management Plans for Major Outsourced Contracts
2054.524
Customer Involvement in Major Outsourced Contracts
2054.0525
Customers Eligible for Department Services
2054.0541
Statewide Health Care Data Collection System
2054.551
Definition
2054.552
Conflict of Interest in Contracting
2054.553
Contract Management Training Policy
2054.554
Contract Management Guide
2054.0565
Use of Contracts by Other Entities
2054.571
Definition
2054.572
Legacy System Modernization Strategy
2054.573
Reporting Service
2054.574
Application Portfolio Management Program
2054.575
Security Issues Related to Legacy Systems
2054.576
Shared Solutions
2054.577
Technology Improvement and Modernization Fund
2054.578
Joint Oversight Committee on Investment in Information Technology Improvement and Modernization Projects
2054.0591
Cybersecurity Report
2054.0592
Cybersecurity Emergency Funding
2054.0593
Cloud Computing State Risk and Authorization Management Program
2054.0594
Information Sharing and Analysis Organization
2054.601
Use of Next Generation Technology
2054.602
Liability Exemption
2054.603
Security Incident Notification by State Agency or Local Government
2054.621
Definitions
2054.622
Artificial Intelligence Advisory Council
2054.623
Automated Decision Systems Inventory Report
2054.624
Council Abolished
2054.0691
Digital Transformation Guide
2054.0701
State Information Technology Credential
2054.0925
Telecommunications in State Strategic Plan
2054.0965
Information Resources Deployment Review
2054.1015
Planned Procurement Schedules for Commodity Items
2054.1115
Electronic Payments on State Electronic Internet Portal
2054.1181
Oversight of Major Information Resources Projects
2054.1182
Evaluation of Completed Major Information Resources Projects
2054.1183
Annual Report on Major Information Resources Projects
2054.1211
Reporting Requirements of Institutions of Higher Education
2054.1264
Posting of Cost-efficiency Suggestions and Ideas on State Agency Website
2054.1265
Posting High-value Data Sets on Internet
2054.2011
Definitions
2054.2051
Oversight of Systems
2054.2591
Fees
2054.2592
Fee Exemption
2054.2605
Reporting Requirements: Licensing Entities
2054.2606
Reporting Profile Information
2054.2721
Independent Annual Audit
2054.3771
Eligible Entities
2054.3851
Eligible Entity Participation and Selection
2054.5181
Cyberstar Program
2054.5191
Cybersecurity Training Required: Certain Employees and Officials
2054.5192
Cybersecurity Training Required: Certain State Contractors
2054.52001
Definitions
2054.52002
Establishment of Texas Volunteer Incident Response Team
2054.52003
Contract with Volunteers
2054.52004
Volunteer Qualification
2054.52005
Deployment
2054.52006
Cybersecurity Council Duties
2054.52007
Department Powers and Duties
2054.52008
Status of Volunteer
2054.52009
Civil Liability
2054.52010
Confidential Information

Accessed:
Mar. 23, 2024

§ 2054.036’s source at texas​.gov