Tex. Bus. & Com. Code Section 120.104
Appeal Procedures

If a social media platform receives a user complaint on the social media platform’s removal from the platform of content provided by the user that the user believes was not potentially policy-violating content, the social media platform shall, not later than the 14th day, excluding Saturdays and Sundays, after the date the platform receives the complaint:

(1)

review the content;

(2)

determine whether the content adheres to the platform’s acceptable use policy;

(3)

take appropriate steps based on the determination under Subdivision (2); and

(4)

notify the user regarding the determination made under Subdivision (2) and the steps taken under Subdivision (3).
Added by Acts 2021, 87th Leg., 2nd C.S., Ch. 3 (H.B. 20), Sec. 2, eff. December 2, 2021.

Source: Section 120.104 — Appeal Procedures, https://statutes.­capitol.­texas.­gov/Docs/BC/htm/BC.­120.­htm#120.­104 (accessed May 26, 2025).

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Verified:
May 26, 2025

§ 120.104. Appeal Procedures's source at texas​.gov